Refund policy

Return & Refund Policy

At Cielo Paws, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us process your request, please include:
• Your order number
• A brief description of the issue
• Clear photos or videos of the product and packaging

Please do not return any items without contacting us first. Returns sent without prior authorization may not be accepted.

Return Address

Because we work with trusted fulfillment partners, return addresses may vary depending on the product and warehouse.

If your return request is approved, our support team will provide the correct return instructions and return address.

Refunds

Once your request has been reviewed and approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Orders may be canceled before they are processed for shipment. Once an order has been processed or shipped, it can no longer be canceled.

Non-Returnable Items

For hygiene and safety reasons, certain pet care products that have been used or opened cannot be returned unless they arrive damaged, defective, or incorrect.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our customer support team. We're always happy to assist you and will provide the appropriate return instructions when needed.

Please do not send your purchase back without contacting us first. Our support team will provide the correct return address and instructions after reviewing your request.